Refund & Cancellation Policy

Last updated: 30 October 2026

This policy explains how cancellations, returns and refunds work for orders on the Sakhi Sangini Founders Market, operated by Fidus Synergies LLP. Some Founders may offer more generous terms; any product-specific policy is shown on the product page.

Cancelling an order

  • Before dispatch: you can cancel any order until it is marked Packed. Contact us or the Founder with your order number. You get a full refund.
  • After dispatch: the order cannot be cancelled, but you may be able to return it under the rules below.
  • Made-to-order, personalised and printed items (including Sakhi Sangini merchandise) cannot be cancelled once production has started.
  • A Founder or Sakhi Sangini may cancel an order that cannot be fulfilled; you get a full refund.

Returns: damaged, defective or wrong items

  • Tell us within 7 days of delivery if an item arrives damaged, defective, incomplete or different from what you ordered.
  • Send your order number, a clear photo or short video of the item and packaging, and a description of the problem to sakhisangini@fidus.one or on WhatsApp at +91 70870 79421.
  • We will arrange, with the Founder, a replacement or a full refund. Where a return pickup is needed, we will arrange it or reimburse reasonable return postage.

Items that cannot be returned for change of mind

  • Food and other perishable items
  • Cosmetics, skincare and personal care products once opened or unsealed
  • Personalised, custom-made and printed items, including Sakhi Sangini merchandise
  • Innerwear and hygiene products
  • Services already delivered (for example, a consultation or class that has taken place)

These items are still covered if they arrive damaged, defective or wrong.

Change-of-mind returns

Where a Founder accepts change-of-mind returns, this is stated on the product page with the time limit and who pays return shipping. Items must be unused, with original tags and packaging.

Services and bookings

For services sold through the Founders Market (classes, consultations, workshops), cancellation and rescheduling terms are shown on the listing. If the Founder cancels, you get a full refund.

Refunds

  • Approved refunds are issued to your original payment method through Razorpay.
  • We start the refund within 2 working days of approval. It usually reaches your account within 5 to 7 working days, depending on your bank or card issuer. UPI refunds are often faster.
  • You will be notified by email and, if you opted in, on WhatsApp when the refund is processed.

Need help?

Email sakhisangini@fidus.one or call/WhatsApp +91 70870 79421 with your order number. Grievance Officer: Sham Kamboj, Founder, #1916, Sector 117, TDI City, Mohali, Punjab, India – 140301.